Quote by Zig Ziglar
“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”
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Hilary Hinton "Zig" Ziglar is an American author, salesperson, and motivational speaker. His latest book (as of 2007) is God's Way Is Still the Best Way.
Ziglar worked as a salesman in a succession of companies, during which time his sales skills improved and his interest in motivational speaker grew.
In 1970, Hilary Ziglar went into the business of motivational speaker full-time. He often incorporates his strong Christian values into his enthusiastic speaking. Up until this final career change, he had gone by his given name, Hilary Ziglar. As more associates in the speaking and motivation business called him by the nickname, Zig, he decided to call himself Zig, and it stuck. Millions of his readers and attendees know of Zig Ziglar but few know that Zig is a nickname for Hilary Ziglar of Yazoo City, Mississippi.