“I feel called to minister to telephone marketers. You know, the kind who call at inconvenient hours and deliver their spiel before you can say a word.” Immediately I flashed back to the times I have responded rudely or simply hung up. “All day long these sales callers hear people curse at them and slam the phone down,” she continued. “I listen attentively to their pitch, then I try to respond kindly, though I almost never buy what they’re selling. Instead, I ask about their personal life and whether they have any concerns I can pray for. Often they ask me to pray with them over the phone, and sometimes they are in tears. They’re people, after all, probably underpaid, and they’re surprised when someone treats them with common courtesy.”
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Philip Yancey is an American Christian author. Fourteen million of his books have been sold worldwide, making him one of the best-selling evangelical Christian authors. Two of his books have won the ECPA's Christian Book of the Year Award: The Jesus I Never Knew in 1996, What's So Amazing About Grace in 1998. He is published by Zondervan Publishing.
Yancey was born in Atlanta, Georgia. When Yancey was one year old, his father, stricken with polio, died after his church elders suggested he go off life support in faith that God would heal him. This was one of the reasons he had lost his faith at one point of time. Yancey earned his MA with highest honors from the graduate school of Wheaton College. His two graduate degrees in Communications and English were earned from Wheaton College Graduate School and the University of Chicago.
Yancey moved to Chicago, Illinois, and in 1971 joined the staff of Campus Life magazine--a sister publication of Christianity Today directed towards high school and college students--where he served as editor for eight years. Yancey was for many years an editor for Christianity Today and wrote articles for Reader's Digest, The Saturday Evening Post, Publishers Weekly, Chicago Tribune Magazine, Eternity, Moody Monthly, and National Wildlife, among others. He now lives in Colorado, working as a columnist and editor-at-large for Christianity Today. He is a member of the editorial board of Books and Culture, another magazine affiliated with Christianity Today, and travels around the world for speaking engagements.